Shipping Policy
Last updated: October 2023
Thank you for shopping with CloudovaVape. We are committed to providing fast, reliable, and transparent shipping services worldwide. Please read our shipping policy carefully to understand our shipping procedures and estimated delivery times.
- Order Processing & Dispatch
All orders placed on www.vapesroo.com are typically processed and shipped within 1-3 business days (Monday through Friday). Please note that orders placed on weekends or public holidays will be processed on the next available business day.
- Estimated Delivery Times
We strive to deliver your orders as swiftly as possible. Generally, shipping takes approximately 7-15 business days, depending on your delivery location and chosen shipping method. Please refer to the detailed shipping time estimates provided below.
- Tracking Your Order
Once your order is shipped, you will receive an email containing your tracking number. You can track your shipment on www.17track.net. Please allow 1-2 business days for tracking information to update after receiving your tracking number.
- Order Modifications & Cancellations
You may cancel your order or update your shipping address any time before your order has been dispatched. After the order has shipped, we are unable to process cancellations, refunds, or address changes.
- Free Shipping Availability
CloudovaVape proudly offers free shipping to customers in the United States and Australia.
- Shipping Methods & Duty Paid (DDP) Deliveries
To provide a seamless shopping experience, we offer Delivery Duty Paid (DDP) shipping methods for select countries. With DDP shipping, you will not incur additional customs clearance charges or import duties upon receiving your package.
Countries and corresponding DDP shipping methods include:
- USA: UPS Express (excluding Alaska and Hawaii)
- Canada (CA) & United Kingdom (UK): Local DPD Express
- Europe: UPS Express, DPD Express, DHL Express
European countries with available DDP shipping:
Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
- Detailed Shipping Times by Country
Below are estimated shipping times for specific regions and countries:
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| USA | Local UPS Ground | 10-15 Business Days |
| Canada | Local UPS Ground | 10-15 Business Days |
| UK | Local DPD Express | 7-15 Business Days |
| Germany | UPS/DPD/DHL Germany | 7-15 Business Days |
| France | UPS/DPD/DHL Germany | 10-15 Business Days |
| Belgium | UPS/DPD/DHL Germany | 10-15 Business Days |
| Luxembourg | UPS/DPD/DHL Germany | 10-15 Business Days |
| Netherlands | UPS/DPD/DHL Germany | 10-15 Business Days |
| Czech Republic | UPS/DPD/DHL Germany | 10-15 Business Days |
| Poland | UPS/DPD/DHL Germany | 10-15 Business Days |
| Croatia | UPS/DPD/DHL Germany | 10-15 Business Days |
| Slovakia | UPS/DPD/DHL Germany | 10-15 Business Days |
| Slovenia | UPS/DPD/DHL Germany | 10-15 Business Days |
| Finland | UPS/DPD/DHL Germany | 10-15 Business Days |
| Denmark | UPS/DPD/DHL Germany | 10-15 Business Days |
| Sweden | UPS/DPD/DHL Germany | 10-15 Business Days |
| Austria | UPS/DPD/DHL Germany | 10-15 Business Days |
| Italy | UPS/DPD/DHL Germany | 10-15 Business Days |
| Hungary | UPS/DPD/DHL Germany | 10-15 Business Days |
| Lithuania | UPS/DPD/DHL Germany | 10-15 Business Days |
| Estonia | UPS/DPD/DHL Germany | 10-15 Business Days |
| Latvia | UPS/DPD/DHL Germany | 10-15 Business Days |
| Greece | UPS/DPD/DHL Germany | 10-15 Business Days |
| Ireland | UPS/DPD/DHL Germany | 10-15 Business Days |
| Portugal | UPS/DPD/DHL Germany | 10-15 Business Days |
| Spain | UPS/DPD/DHL Germany | 10-15 Business Days |
- Customs Clearance & Duties (Non-DDP Countries)
For countries not listed above or not covered by DDP shipping, customs clearance procedures and import duties may apply upon package arrival. Customers are responsible for any applicable taxes, duties, or customs fees. Please contact your local customs office for detailed information. Additionally, certain countries may require you to provide a business license or identification for customs clearance.
- Customer Support & Shipping Inquiries
At CloudovaVape, customer satisfaction is our priority. If you have any questions regarding shipping, tracking, customs clearance, or need further assistance, please contact us at zhouyu551199@gmail.com. Our dedicated customer support team will be happy to assist you.
Thank you for choosing CloudovaVape for your vaping needs. We appreciate your trust and look forward to providing you with exceptional service.